Customers right of withdrawal

As a customer as per definition of these T & Cs you have the right to withdraw from a contract. If you are a trader in accordance with § 14 Bürgerliche Gesetzbuche (BGB) and as per definition in these T & Cs you have no right to withdraw from a contract.

You have the right to terminate the contract within a fortnight without giving any reasons. The fortnight starts from the day you or a third party that is not the courier/deliverer take possession of the goods.

In order to exercise your right to withdraw from the contract you need to notify us of your intention by snail mail, fax or e-mail in accordance with § 355 Abs. 2 BGB, please direct your notification to
Friedhelm Hellweg
Schulte-Mönting-Str. 3
33378 Rheda-Wiedenbrück
Telefax: +49 (0) 52 42 -57 73 16

In order to exercise your right of withdrawal it is sufficient to inform us of your intention within the timeframe stated above

We will reimburse you with all your payments including postage and packaging (as long as it is our standard method of delivery) within a fortnight of receipt of your notification of withdrawal. We will use the same payment method that you used to pay us in order to reimburse you unless we agreed something different in writing; no fees will be charged for the reimbursement.

We can halt the reimbursement until we received the goods back or you have provided proof that you have returned the goods, whichever occurs first. You have to return the goods to us immediately or at least within a fortnight of informing us of the withdrawal from sale. The deadline is met if you have shipped the goods within the stipulated fortnight. We bear the direct cost of the returns. You only have to pay for the devaluation of goods if it is proven after examination of condition and functionality that this was cause by your handling of the goods.

Additional information

If you entered into a finance agreement when purchasing the goods, you are no longer bound by the agreement provided all costs are covered. This especially applies if we provided you with the agreement or your agreement provider used our assistance If we have received payment from your finance provider we will reimburse them as stated above. This is not applicable if the payment was used to purchase financial products (e.g. shares, foreign currency or derivatives). If you try to avoid being tied into a contract as much as possible, make sure that you withdraw from your finance agreement at the same time as you withdraw from the sales contract, provided you have the right to withdraw from the finance agreement.


The right to withdraw does not exist for contracts where:
− for goods that are not prefabricated and need a lot of the customer’s measurements or other choices which make the goods taylor-made for the individual customer.
− for sealed goods, that are not suitable for return due to health and safety reasons, if the seal has been broken or removed after delivery.